*********** Sales Rep made a Mistake and They want to Charge me money to fix it !

I am seriously dissapointed in Planet Fitness. I joined Planet Fitness Krugersdorp in 2019 on a student membership with national access and a black tag. Worked out great. Got a call in April or May of 2022 stating that I need to sign a new contract as I was turning 25 and the student membership only applies until you turn 25. I went in to the Krugersdorp Valley View branch where I originally joined and have been working out. I signed a new contract and the sales rep said he would give me the national access and black tag membership for R599 a month. I signed the 24 month contract and recieved a welcome email a few days later from the Krugersdorp Valley View branch. My first debit order went off R699 and I went back to the branch and the rep said it was my Black Tag R100 that was added. Due to circumstances at work and home I was unable to work out for a few months. I decided to start working out again and when my Tag did not work, I was advised that according to their system I was not a member at the Krugersdorp Branch, but a member of Roodepoort Branch. I phoned head office and they said that I was added to the Roodepoort Branch. I said that must be incorrect as I signed my contract at Krugersdorp Branch and received the welcome email for Krugersdorp Valley View. I went back to the Krugersdorp Branch and the employee who assisted me said that the sales rep who originally helped me no longer works there. She told me that the R699 is the normal membership fee at Roodepoort and that my membership does not have black tag nor national access. She phoned head office and they had the audacity to say they will transfer me to the Krugersdorp Branch but there is a transfer fee of R200.

That is ridiculous ! They expect me to pay for the mistakes of their *********** sales reps. I will not be paying R200 to be transferred to the branch where I signed and joined, infact I want to be refunded for the 8 Months during which I was paying R100 more for the incorrect membership as well as the R100 I paid more for the annual levy.