*********** SALES CONSULTANT

<p>I was recently called about your 'Black Friday' special by Nomsa at your Montana branch in Pretoria.</p> <p>I jumped at the offer and joined the gym on the day. (25.11.2016)</p> <p>Here is the deal that was put forward to me:<br />R329.00 per month + R99 for another tag - first 3 months would only be R99 and there after the R428.00 fee would kick in.</p> <p>At this point I told her that there was a club in Lynnwood which was a 5 min drive from my house as I stayed in Equestria - I asked her if it would be possible for me to have my primary club as Lynnwood - she said it was no problem. My sister asked if it would still be the same deal - again she said yes.<br />Was happy to proceed with the offer at this point.</p> <p>On Monday we went to pick up our tags as we were told we would each receive a tag - only to find on the day that we went to pick up the tags that there was in fact one tag and I as the primary member would have to be there every time my sister wanted to gym. Not issue - gym buddies are best.(28.11.2016)</p> <p>Again I asked her if she had chosen Lynnwood as my primary gym - at this point she said she had chosen Montana as the primary gym but a transfer to Lynnwood will be done by her and the her boss.</p> <p>A couple of days passed - I then called the Lynnwood branch to inquire if my transfer had been completed - transfer was not done and I was still with Montana. I called Nomsa to let her know that the transfer had not come through at which point she told me that her boss (sales manager) was suppose to have done it already and she will let me know when it was done - I still await her call. (06.12.2016)</p> <p>I called again - so that she could give me the reference number for the transfer - she ignored my calls and instead put me through to her manager.</p> <p>Her manager then told me that the transfer could be done but I would have to my monthly fee increased as it was a different location. I asked him why I was not told any of this when I signed up in the first place - his answer was that she did not know and it was a mistake? (08.12.2016) I asked him if i could please cancel with their club and go start the whole process over at Lynnwood - he told me I was outside the cooling period of 5 days! So now I must accept a service that was incorrectly sold to me and that will cost me more than was initially planned.</p> <p>Why is she allowed to sell services to customers if she doesn't know what she is selling? And he confirmed with her on the day that Lynnwood could be my primary gym even if I signed up in Montana.</p> <p>He proceeded to say that he would call HQ to find out what deal can be worked out for me and the transfer will be final by Monday (08.12.2016)</p> <p>I called on Monday (12.12.2016) and he said he was in a meeting but he would call me by 12:00 pm same day to give me feedback. No call came. I called the club again - he was busy again. I asked to be put through to Nomsa - she ignored my calls.</p> <p>I called your HQ to explain all of this to them. Was told to write an email.</p> <p><br />I am eager to go gym but I do not want to show up to the club that I asked to be my primary club and be turned away because of Nomsa and her manager's incompetence.<br /> <br />I would appreciate it if I could be transferred to Lynnwood and my membership be activated there. Also - please activate my Sanlam Reality benefits.<br />.<br />Please aslo be so kind to email me my contract as none was given to me by Nomsa or the club.</p> <p> </p> <p>Thank you and regards</p>