***********, rude workers at planet fitness

This is how planet fitness treat new customers After phoning, sending emails, they just dont seem to understand. Thats not even to metion they cut you off or dont pick up the phobe when you call, or tell you thats the way it works. Complaint: Pd in full for year. They did a manual invoice and told me that it would be on the system the next day as they cannot load it on their system and head office has to do it, When I queried a few days later to when can my son come and collect his tag, to which they told me that they need my banking details to set up a debt order to which I refused as the gym fees have been paid for the full year. Jadon said he will talk to Jack the manager and hear what he says, after a couple of days, I again had to contact planet fitness northmead as they did not come back to me. To where it was said that head office is still processing the paperwork and they will get back to me, well they didn’t. I got hold of a gentleman named Sam at planet fitness northmead 16/06/2022 who tried to help but was unsuccessful. The following day Sunday 17/07/2022 on my way to the mall I ran into Jadon where he was promoting you guys and asked him what is going on and all he could say they need my banking details for the debt order and if I went that way my account would be in credit and I would be on line. To which I rep**** no I’ve paid in full, there has to be a place on the system that says paid in full. I then asked him I would like to see the manager to which he ok. I asked him to give 15min as I just want to go and fetch thing I had ordered from clicks. When I got back, I asked if we could go and see the Jack the manager, his reply was Jack was unavailable as they close at 2pm on Sunday. To which I lost it I told him I would like them to reimburse me the full amount. He told me to phone tomorrow Monday 18/07/2022 to speak to Jack, to which I was cut off 5 times while trying to get through to him, a lady then phoned and told me he will phone me as soon as can as he his on another call, to which he did when I explained to him, he made as though this is the first time, he is hearing about this. But in the same breath he said head office is working on the paperwork so I told him he has got until 11am to get it sorted or I want my money back in my account by 12:00. Jack phoned me just after 11.00am and told me they are going to reimburse my money and that I must just hold on as he is going to put me on a three-way conference call with a lady from the call centre so that they can pay me back. When I spoke to the lady, she asked for my ID nr to which Jack told her the gym contract is for my son and I’m paying for the contract as it is my son, so when I gave her his ID nr she tells me its not on the system so there is nothing she can do, to which I rep**** they must get it on the system by 10.00am 19/07/2022 and phone me. So, they can reimburse me. Well to say the least they haven’t phoned and when I phoned today, I was cut-off again so therefore I phoned head office to lay a complaint to get this issue resolved. And I feel under the circumstances I want planet fitness to reimburse me the full amount and I will register my son at another gym. It would be much appreciated if we could get this matter resolved asap.