*********** Planet Fitness!

The worst and most *********** lot of people to ever deal with! And that is not an exaggeration. I contacted them to cancel my membership on the 2nd of September and they got back to me with a settlement amount to pay within 24 hours, which I did. I was also asked to send proof of payment, which was forwarded to them as well. On the 3rd of October they debited me for the settlement amount again! I called them to reverse it and they advised it can only be done within 14 days. Which is way too long for me to wait for my own money! I contacted my bank and had a reversal done(which I had to pay bank fees for). Now I receive an SMS to see that they debited me AGAIN! I called in now and spoke to an agent named Zinhle Khumalo, who was of no assistance as well. She advised that her system shows my successful payment for cancellation and that their system had a "error". That is NOT my problem! She gave me the same 14 day reversal policy story. It it not my error, I do not understand why these guys keep taking my money and expecting me to wait 14 days to receive MY OWN money?! Now I have to contact my bank AGAIN and do a reversal which I have to pay for. I am not impressed. People all over have been affected by the Covid 19, that is the reason for me cancelling this membership in the first place. I work with a budget, how can Planet Fitness expect me to wait 14 days for them to fix their own mistakes. That is unacceptable! Taking out money from my account was done so fast, but to return it they have a "process". That "process" is absolutely stupid. I will never refer anyone to join this gym! Never