*********** call Centre and branch employees

I called the call Centre about a month ago and asked to be assisted with transferring my membership,I was advised to go to the Gym I’d like to transfer to and tell them that I want to transfer my membership and I’d be required to pay R200 to be assisted with the transfer,all was done and everything concluded and to my surprise I get a call from some lady called Lynette,mind you this is two weeks after the transfer was done and she told me that my transfer isn’t going to be possible as I’m on a 12 month contract and not 24, so I asked her as to why I wasn’t told that,being an *********** Consultant as she is,she couldn’t answer me,I told her that what she is telling me isn’t what I was told at first and I’ve already done my budget for the month so I included the new memebership amount and not the old one as the old one was way too expensive,I told her to ask one of her superiors to call me as I won’t be able to pay the amount they require from me,5 days later still I haven’t received any communication,so now who’s fault is it that they were ***********? Planet fitness if this is what you’re doing to your clients then I can assure you that your service is terrible and you’re going to lose more clients.