*********** BILLING DEPARTMENT

My son's friend joined as a black tag member on his gym membership. Unfortunately he went back to Zambia and we requested a cancellation of the black tag. On the 24th of July I requested the cancellation and received confirmation via email we were still in time to cancel his black tag. I had to email proof of the cancellation fee of R450.00 within in 24 hours which we did. I have been on call, Messenger, email to request the refund of the end of July fee which I was billed for after numerous promises my debit order has been corrected. I am still battling to get the refund for the July black tag fee and yet again I was billed the full amount with the black tag fee after I have received confirmation via all these channels my Debit order has been corrected. *********** accounts department, who do I speak to, to correct this?