*********** accounts Management.

From January 2018, I have had nothing but problems with planet fitness. They deduct money from my account whenever they want to. and when you phone the call centre (if you are lucky to get hold of them) they always have stories. I have a debit order that goes off on the 25th of every month. Now they deduct on the 15th and if there are no funds in the account I must pay the bank R100 for unpaid and I must pay the gym an extra R20 for unpaid. They also deduct amounts from my account that has nothing to do with the membership. I have 2 memberships and it is sad that we get treated this way. And unfortunately, there is nothing we can do about it. Try to explain this to the call centre you confuse the hell out of them. They can never help they make promises that it will be sorted out but they never do. I am on the phone with the call centre every single month. I don’t even want to gym there anymore.