Incompetence taken to the next level

I have been back and forth with Planet fitness for two weeks now. The call centre, specific branch, Sales Manager (Donovan) and even his Manager to boot. I keep being promised that I will get feedback. The last promise having being made friday last week but once again, no phone call nor assistance. Your staff don't understand what your call centre needs to do and what they do. Above the fact that their Salesmen blatantly **** to me in order to get me to join and their sales manager ignoring this altogether and just going back to the contract. They are not taking responsibility for their own staff's actions. Oh Yes ! and by the way, he also had the audacity to tell me that during the lockdown period Planet fitness "did me a favour" by not deducting the premium. Which is why they have extended my contract without informing me for another 6 months !! I am so tired of dealing with their incompetence and lack of gumption to assist, All the while they are still deducting from my account !! Terrible !