BP
Billy P
1 reviews | Active since Apr 2010
08 Aug 2025, 11:22
Incompetence Rules
I have been a Premium member for just on 24 months...due to employment contra ending I decided to cancel my gym contract.....I have spoken top at least 4 agents in the Planet Fitness call center and confirmed that my last payment...of R799 ids the end of August. I receive another call this morning stating that I owe R1800...which is two months premium, which I agree. IO now receive an SMS stating that I owe R2658.90. The gyms want to know why they are going bankrupt and why nobody is prepared to sign a contract. You can sue me Planet Fitness....try me please.
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Planet Fitness's replyOfficial
11 Aug 2025, 10:59Hi Billy,
Thank you for reaching out and sharing your concerns. We will look into this matter carefully and get back to you with an update as soon as possible. We appreciate your patience while we review your account.
Thank you for reaching out and sharing your concerns. We will look into this matter carefully and get back to you with an update as soon as possible. We appreciate your patience while we review your account.
Best regards,
The Planet Fitness Team. 💙
The Planet Fitness Team. 💙
Planet Fitness's reply11 Aug 2025, 10:59
Official
Hi Billy,
Thank you for reaching out and sharing your concerns. We will look into this matter carefully and get back to you with an update as soon as possible. We appreciate your patience while we review your account.
Thank you for reaching out and sharing your concerns. We will look into this matter carefully and get back to you with an update as soon as possible. We appreciate your patience while we review your account.
Best regards,
The Planet Fitness Team. 💙
The Planet Fitness Team. 💙