Incompetant staff incl management

Re: Planet Fitness Buzz shoppingcentre Very upset and dissapointed-Incompetant staff letting me stand for 30 minutes not allowing me in because their finance dept didnt allocate the fees I paid at the gym 3 months earlier.For 2 months fees have been deducted my son came to gym no issues..now I am ready to gym and I ma being treated like a ********/ *********.