Inadequate facilities

I have sent numerous emails and logged 2 complaints through your website and have yet to have anyone respond to me or give me a call, I get left for in excess of 20 minutes if I try and call through so this really is my last resort.<br> <br> The PE gym has had NO aircon and NO hot water for over a month, these are basic amenities that should be provided. Besides that only 1 water cooler works, some of the machines are faulty, I refuse to pay for inadequate services. <br> I want to cancel my membership. PLEASE can someone contact me.