Inaccurate Information and lack of seevice

Dear Planet Fitness Customer Care Team,

I am writing to express my concern regarding the processing of my documents and the overall support provided by your Accounts and Customer Care Centre of Planet Fitness.

I submitted the necessary documents on June 4th, and to my dismay, none of the information provided seems to have been processed correctly. This has left me struggling to resolve my queries for several months now.

Moreover, I have noticed that the reviews of Planet Fitness, particularly customer complaints, outnumber positive feedback. This reinforces my concern about the quality of customer service being provided by Planet Fitness .

I am also writing to address a concerning issue regarding my recent sign-up at Planet Fitness. It was brought under my attention, through two of your employees, that there was a promotion for Medihelp members offering gym fees at R299 for the first two months. However, the amount debited from my account didn’t reflect this promotion, and furthermore, the debited account is was also incorrect.

This discrepancy not only reflects poorly on the professionalism of their establishment but also raises concerns about the accuracy of information provided to customers.

During my appointment, I observed one of their staff members struggling to provide answers to basic questions, indicating a potential lack of training or information among their employees.