TL
Tertia L

1 reviews | Active since Jul 2011

23 Jun 2015, 14:01

Inaccurate info given and transfer of membership.

Late May 2015/early June 2015 I called in to the call centre to enquire what the process would be to transfer from Wanderers Jhb to Rosebank. The consultant advised that all I need to do was go to a branch and swipe my card, the transfer will then take place within 3 days after I've made the payment.<br> So I also mentioned on the call that I don't know what the Rosebank branch looks like, I first want to have a look at the facilities and if I'm happy i'll make payment. <br> Fine, I went to Rosebank and browsed through the facilities and decided that I'm not happy with their branch. So I didn't make payment. <br> The whole of June I've been going 2 Wanderers as per normal. I went to Wanderers on Saturday 20/06/2015 and it was fine. On Monday 22/06/2015 I was denied access, stating that my membership was transferred to Rosebank. <br> When I called the call centre today, they told me that they transferred my membership and the payment is going off at the end of the month. Which was not what I was explained when I queried. I want my membership transferred back to Wanderers by 5pm this afternoon. Also you cant be taking transfer fees without my permission. I will take this further if its not fixed

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Replies (1)
Planet Fitness
Planet Fitness's reply23 Jun 2015, 16:36
Official
Hello TertiaLouw,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.