Inability to run Debit Orders

I have been having on going problems with my debit orders ever since billing was moved from Discovery to Planet fitness. I have tried on a number of times to get these issues resolved, however the company seems unwilling to help. They are far more comfortable harassing and embarrassing customers are the entry turnstiles than phoning to discuss issues. I have sent emails to the branch manager, left messages for the accounts department and even left a number of queries/complaints on the in store comment terminal, all of these go unanswered.<br> All I want to do is to ensure my premiums are paid monthly, I would think any company would jump to assist. However, this is not the case at Planet Fitness.