Inability to resolve account/billing issues

For quite some time now I have been trying to get my membership transferred to another club and to get a refund for months of membership fees for my black tag which Planet Fitness cancelled in the transfer process.<br> <br> I have sent numerous emails and made numerous calls but it just can't seem to get resolved - it seems Planet Fitness is trying to drain every last cent from me before they 'downgrade' me. The responses that I get from the call centre are never actioned.<br> <br> I am getting really frustrated by your inability to action requests and also the lack of transparency, poor email response time and general attitude.<br> <br> It might be time to cancel my contract and never look back - prospective clients should beware!