Inability to register account for over 4 months

<p>we had a wellness day at the company i work for on the 7th of April to which both Planet Fitness and Virgin Active came offering specials on joing the respective fitness centers. A gentel by the name of Khumo "handled" the registrations and he required fee of R100 for the tag to which i paid cash and i requested i be registered at Melrose as its closer to my house. i then wwen to gym and i was advise my accounts registration was incomplete and that i needed to pay an amount of R100 for the tag to complete the registration, to which i advised them it had already been paid when i signed up. i was referred to Rivonia to sort out the tag and to port my account for Rivonia to Melrose since it was registered under that gym. i was then still told i had to pay the R100 or i could gym as no payment reflected. i then found out a gentleman by the name of Khumo (who handled the registration) had ****** all of the money that waspaid in cash on that day of registration. i was then refered to one of the managers called Freddie ( from Rivonia) who assured me he would hanlde the query-this was in April, he assured mehe would sought this out. everytime i went to the gym i was asked to stand to the side whilst they searched for my name since i didnt have an account. i then ran into Freddie again at the Melrose gym whi standing to the side waiting for the them to find my name and my explaining the whole situation again the employees at the gate, this was in May on a friday. Freddie again assured me he would sort this and he would call me back by monday with the details-he didnt. I then opted to speak to the manager a Mr Cristo Ressouw whos higher than Freddie at the Rivonia gym, to which again Freddie was called to address the present issue to which he rep**** he would "look" into at and get back to me within a weeks time. the date of this review is the 31st of August and the account is still not registered over R100 which i paid and their employee stole to which im again required to pay another R100. i called the call centre for assistance to which they responded by telling me the account had been cancelled due to the R100 not being paid and now i had to pay R599 per month and the Alex Forbes special was null and void. i attempted to contact Freddie again to which i spoke to a gentleman by the name of Ken Mbambo requesting to speak to Freddie, he assured me that Freddie would get back to me within a day-to which he didnt. i attemted to speak to My Russouw i was advised he was in the office when i requested to speak him, the phone went to voice mail. i called again to speak to him and i was then told by Henry Shenkere that he was not available in fact "he had left the gym at 12h00 am". IT HAS BEEN OVER 4 MONTHS TO WHICH I HAVE BEEN STRUGGLING WITH THIS ISSUE AND ALL OVER R100 FOR THE TAG TO WHICH I HAD PAID. the incompentence of Freddie from Rivonia who either has no regard for his clients or simply does not care enough to at worst have the respect to call them back as per his promises. This is shamefull client service and not expected from a corporation that should be at the top in terms of its sevice especially given they are fighting for market share with Virgin Active and other fitness centres.</p>