LP
Lizette P

1 reviews | Active since Apr 2015

19 Apr 2015, 19:26

Impossible to cancel contracts

I am struggling to cancel my contract since 2013. First they debited an amount that was more than double my membership fee and then it took how long to get it sorted. I have phoned the branch, phoned customer services, sent e-mails, without any response then they have the audacity to hand me over to debt collectors. I have explained my situation to them, but still get calls. They are STILL debiting my account every month......different amounts each time!!!<br> <br> So, you sign up for a 3 year contract with a monthly premium which differs each month, then the 3 yr contract turns into 5 years and they hand you over to the debt collectors....<br> <br> Seriously, how long am I still going to struggle with you....<br> <br> It is the worst gym EVER!!!!

0
Replies (1)
Planet Fitness
Planet Fitness's reply21 Apr 2015, 11:43
Official
Hello Ldpreez,

We thank you for contacting us with regards to your query.

One of our member respondents has assisted you and cancelled the agreement as per your request.

Should you require assistance or clarity kindly contact our customer care line.

Yours In Fitness