I'm so tired of being **** to and ****** by this excuse of a brand.

I'm so tired of being **** to and ****** by this excuse of a brand.

When we first signed up the eager (senior) salesperson promised the world to us, saying yes yes and yes to all your questions when in fact it's not.

This issue has been going on since 2019 before Covid, and it's now continuing. It's a nightmare to get out of this trap, honestly think twice before supporting planet fitness. I've paid close to R1000 in bank fees due to them debiting at random dates, and if they choose the random 25th they'll wait 5 months before giving you any communication that payment might not have gone through and so add all kind of ******** fees - even through not one communication was sent through that it's in arrears.

Once this happened I settled all outstanding fees after big confusion, as their states don't eve reflect the correct amounts. I settled the amount, tried to move branches and was told again that in the month my account was on freeze I accumulated another R700 in gym fees. It's an absolute JOKE. To this day they're still debiting my account.

If you have any hesitation, STAY AWAY.

I was told by head office that they will always choose the contract over the customer. I am now trying to settle my account and what was R1700 to settle, 5 months later is suddenly R2800 to settle. Asking for a breakdown they now ghost me and won't give any transparency as to where the fees come from, they expect me to just pay up.