Illogical membership rules.

I called ***to upgrade my membership to national however was told by Simphiwe that I can't as my contract had already ended. I have not even been informed of my contract ending. Then he mentioned that I would need to cancel this contract in order to sign a new one for me to be able to have a national membership and that can only be done in November. What ridiculous and stupid rules are these? Who makes these illogical rules anyway? I have to wait 2 months to go national? Wow! I asked to speak to someone who has decision-making authority and I was told that the manager had left for the day. That is just ridiculous customer service! The entire country has one individual at Plate Fitness who can help me.