RE
Rafael E
1 reviews | Active since Mar 2016
19 Mar 2016, 15:47
******* debiting of my account
Planet Fitness debited my account for over two years without notifying me that the membership had ended and would be renewed automatically. When I realized that I was being charged I called planet fitness and after about two weeks they came back to me to say that although they admit that they never notified me of the expiration of my membership and the automatic renewal (in contravention of the Consumer Protection Act and the terms of my contract) I had used the gym two months after the membership expired. But how was I meant to know that my membership had expired and what about the two years after that when I didn't use the gym and they continued to debit my account?
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Replies (1)Planet Fitness's replyOfficial
22 Mar 2016, 07:12Hello Giblet123,
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
Planet Fitness's reply22 Mar 2016, 07:12
Official
Hello Giblet123,
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
