Ignoring customers - what a shame!

On 24 May 2015 we sent a request to make my fianc? the principle member of our contract as I have an extremely hectic schedule at the moment.<br> <br> The manager there asked the call centre to respond to the query.<br> <br> I followed up a number of times and to this day I have had no luck in resolving the matter. Even if moving principal members is not possible they did not even attempt to inform us of any sort of progress.<br> <br> Paying monthly fees is done with a smile if the service we receive is worth it - unfortunately this is not the case. Time to change gyms!