If I could give zero stars... You guys are Terrible!!!!!

SO, this all started last year around July/August. I wanted to activate my vitality in my existing membership. I paid the activation fee, completed the online membership agreement (I still have the email). SO fast forward to January 2025, i notice that my membership fees have not gone down but actually went up. I contacted planet fitness via there WhatsApp and I was informed that I am on a month-to-month membership and that Vitality was never activated on my account. I was then advised to go to my club and ask them what was going on. Got to the club, explained the issue again after which I was told to phone the Call Center and lodge a case of misrepresentation. I called the call center, explained the whole thing all over again, explicitly told the lady at the call center that I will not be paying activation fees again as this was a fault on planet fitness side and not mine, got a reference and waited for the sales rep to contact me to fix the membership. I'm not sure how long after that I was contacted by a sales representative that told me he will be assisting me with activating the Vitality on my account. Once again the membership agreement was emailed to me. I opened it and I noticed that my name was spelled incorrectly, my address was incorrect, the club was in correct, my buddy tag was not selected and after telling the sales rep that I am unable to change anything or correct the mistakes he ensured me that HE will correct it. I explicitly told he I want all my things to stay the way that they were, and I will not be paying for activation fees again. Once again, he assured me that I don't need to worry he will fix everything. So, a few days after that I go to my normal club in Cashan only to be told I cannot access the club as my membership is at the Rustenburg Club. The lady working at Cashan phoned the Rustenburg club and requested them to do a transfer to Cashan. So yesterday i went to the gym to find out what was going on because all of a sudden, my account was debited with R 163 (membership fee) and R 649 (which I do not know what it is for and which I reversed as planet fitness did not have the authority to debit my account for that amount) only to be told they do not know what the R 649 was for and that they can only phone the head office on Monday (today) to find out what is going on. I phoned the call center again today, explained the whole thing again, just to be told we will phone you back????

I do not understand the why this is taking planet fitness so long to rectify... Firstly, I was basically overcharged for 6 months as my Vitality was never activated since last year July, so I was paying full membership fees now my account is being double debited with amounts I did not authorize. And to top all of that my tag doesn't even work!