I will not be joining!

This week was the start of my week trial at the planet fitness platinum club in Sandton (Radisson Blu). I have been to the club 3 weeks ago to sort out paperwork and filled out all the necessary forms. Sam was the consultant I was assisted by. He apparently has left and none of my details are on the system. Each day I visited the club I had to wait a while before starting to train. This morning I arrived there and I was told by Honour my \week trial has expired and its been 7 days already". I was very keen on joining this club but sorry I will not anymore. My current club services me very very well. Nobody greeted me with a smile there. Just dampens a client's mood to want to train. I have sent numerous emails to the club expressing my concerns but with responses. Sorry you have just lost a valued client. Get your ducks in a row when your staff members leave and make a darn effort to express concerns of your clients' dissatisfaction."""