1 reviews | Active since Aug 2018
I was lead to have signed a corporate contract and not the normal one, They never told me about the Levies.
First of all, I have been treated unfairly by Planet Fitness in Rosebank Mall for taking longer to resolve my complaints. I joined this gym in February 2018 and I was lead to believe that I signed a corporate contract were my monthly premium is supposed to be R399 a month because I work for a corporate company. In the contract I was sold, I was told that I won't pay in the first month and starting from the second month I was going to pay R299 for three months which happened as per the contract I signed. It further says I will then pay R399 for the remainder of my contract which is not happening at the moment and they debiting R499 which is not what I signed up for. Now , the question is "why would I choose a normal contract while the corporate one offers me a better premium?". I have taken the matter to the gym manager and promised me to resolve the matter but now this has been dragging for longer. This was certainly not my fault but the sales person called "Prince" who apparently still works for Planet fitness Wonderous Club. I have now R499 for three months and this is not what I agreed to. If they debiting R499 this month in my account I will be forced to reverse it until I am billed correctly.
Lastly, in July my account was debited twice by Planet Fitness and the second debit order bounced back because there was no enough money in my account and I never budgeted for this. I then went there asked why are they debiting twice, they told me that the second debit is for the levies which I was never told about. Today, I was denied access to the gym because I am in arrears since the second debit order didn't go through. All I am asking Planet Fitness is to fix my contract to corporate one, the one I signed up for. If they try to debit R499 in my account I will keep reversing this amount until they debit the right figure. This is not fair at all.
