TB
Thabs B

1 reviews | Active since Jun 2022

17 Jul 2025, 10:03

I was discriminated because of my colour of my skin

It was the day of my job interview. I decided to start at Planet Fitness for training thereafter driving to work. Guess what, I was denied entering the gym premises because I didn’t have a tag. The guy at the reception was so rude, he said I must leave the premises with immediate effect. They held a meeting discussing about me that I was not going to allow at their gym because of the louse tag. I told this SK guy that I needed to take a bath before I travel to work for my interview. He didn’t show any remorse as if he was the owner of the gym. It’s not the 1st time I was treated like an outsider to Midland Planet Fitness. I think the manager has favorite with people not the same colour as myself. I lodged the complaint to Head Office till today no one has come to me to discuss this issue. I hate that gym with passion. I’ve been there for 5 years, never missed any payment but to get this barbaric treatment it’s a shame.

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Replies (1)
Planet Fitness
Planet Fitness's reply17 Jul 2025, 16:09
Official
Hi Thabs, 

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and the frustration it has caused, especially on such an important day. 
Please know that we take your concerns very seriously. A member of our team will be reaching out to you shortly to discuss this matter in detail and work towards a resolution. 
We appreciate your patience and the opportunity to address your concerns. 

Kind regards,
The Planet Fitness Team