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Nish N

1 reviews | Active since May 2025

13 Jul 2025, 18:01

I had to pay an amount of R3994

I had to pay an amount of R3994.40 because I cancelled before the 1 year . I paid for the month of June 2025 yet I didn't visit the gym to train . In the month of May I was double debited for R599 × 2 . I was threatened by a lady at the call centre that should I not do the deposit of the total amount due , they will TAKE the entire amount . AS PER THEIR RESPONSE VIA THE HELLO PETER CORRESPONDENCE NO ONE CONTACTED ME . THE PEOPLE EMPLOYED AT THE CALL CENTRE ARE UNPROFESSIONAL ND ABRUPT . I REQUESTED CORRESPONDENCE VIA E MAIL SHOWING THAT MY PAYMENT WAS RECEIVED . I DID NOT RECEIVE IT TO DATE . DAY LIGHT ******* IN MY OPINION !!!

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Replies (1)
Planet Fitness
Planet Fitness's reply17 Jul 2025, 15:54
Official
Hi Nishanie, 

Thank you for your feedback. We sincerely regret the frustration and inconvenience you’ve experienced. Please be assured that your concern has been escalated. 
We understand the importance of clear and timely communication and sincerely apologize if this has not been your experience. We take all feedback seriously and remain committed to continuous improvement. 
Thank you for your patience and understanding. 

The Planet Fitness Team.