I had canceled a membership in the gym as I didn't have the time or availability due to work load and schedule

I had canceled a membership in the gym as I didn't have the time or availability due to work load and schedule. It was literally in my first week that I canceled with the gentleman inside the gym. Unfortunately he did not cancel and when I returned as a guest using a membership black tag it was picked up on the system that I am a current member still and owing R5000!! I was very upset that the membership was not canceled. I did not know at the time that you are supposed to call the all centre and cancel through them. However Mzamo Hlwempu the retention supervisor was able to write off the owing amount so that I could rejoin as a member. What would have been a stressful period was made easy by the excellent customer service. I was heard respected and put first in every conversation I had with Planet Fitness. The customer centric approach is what sets you parat from the competition and its what will keep customers like me coming back with a big smile on my face. Thank you so much for all the help and support, I appreciate how you corrected this and made life just a little easier for me