HUMILIATING SERVICE

I've been a member of the Planet Fitness bedfordview branch since it first opened. I then got all my family to join and my friends . When I left to another province I swapped the membership over to my mother so she could go to the gym and train (very rarely). The old branch manager was good to us and always helped me with anything I needed . Since the arrival of the new Branch manager Kevin the whole service has fallen. I came in to the gym to open an account or to swap my mother's account to me again as I'm working in Johannesburg again. Only to find that the reception won't help me - telling me I must call a call center? When I asked if I could speak to anyone I was asked to take a seat and wait (+-45min). After finally being greeted by the branch manager who came with a sandwich with dirty hands and crumbs on his beard he has the decency to tell me I must call Vitality and speak to them? When I asked who I must speak to he said "I don't know". Now he has the decency to interrupt my every word to give me advice on how I should approach him "as he is very busy ". This all ended in him humiliating me in front of everyone refusing me access to speak to anyone that could help me and "in the end I am supposed to call Vitality and find out "how much it will cost" as he didn't know? I don't know what Planet is thinking but I will never ever use them ever again. I will never ever pay another cent for my family to train at this gym. And in all honesty if anyone is reading this post save yourself the money and the hassle there is plenty of gyms that have better service better equipment and charge a better fee then planet fitness.