Horrid customer care

Honestly very sad to share this.

After asking planet fitness to move us to the right membership after an incident that increased our monthly rate, they moved us to a membership that had us increase our membership cost membership cost again. 3 times the price that we started the contract with. It took them nearly 3 months to get back to us about the mistake after we kept asking about it, after being charged the increased price (3 times what we agreed on) for each month they didn't get them to change it back and then they had us pay another 9 times what we paid per month before they changed our membership to cancel 1 membership since they weren't willing to move us to our original plan.