Horrible service " I'm not allowed to speak to a manger "

<p>after calling the call centre twice and been told that they would call me back a nobody calls me back on the third try someone finally call me back I spoke to consultant about me cancelling my contract and he told me that I was unable to pay the money immediately which I find to be revolting. I told him according to the consumers act section 14 I had 20 days to give them notice but he insisted that I didn't I later asked him to speak to his manager which he told me I couldn't. His exact words were "the manager will tell you the exact thing thing I'm telling you she does not have time to take such calls". Since when does managing not have time to speak to the customer when the customer has asked to speak to them I find that to be disgusting service and I will sign up at this gym again. After fighting with him for a couple of minutes he finally transfers me to the manager, after speaking to the manager and one of the consultants she transfers me to (a different one), what is my issue finally resolved I personally do not understand why it took so long to answer simple question and how can a fitness allow they employees to treat customers in such a horrible and disgusting manner. since day one they have made payments on my bank account without informing me of this additional payments that apparently a very regulations which I find to be weird because nobody when I signed up told me about these additional payments. I do not impose my opinion on anybody else but I truly believe that this company is purely money hungry .</p>