Horrible experience

<p>What a horrible experience!!!!!</p> <p> </p> <p>I signed my contract on the 1st of February.</p> <p>It took them a month to get my membership sorted out!</p> <p>Every single time I went to the gym in February I had to wait to be helped and explain that they are having issues with my membership, so they would eventually let me in.</p> <p> </p> <p>The first issue with the membership was my surname was wrong on the system, from a previous trail membership. That took about two weeks to sort out.</p> <p>Then they had an issue with SanlamReality, and everytime I followed up with Planet Fitness, they told me I must speak to Sanlam. And when I follow up with Sanlam, they told me that they are waiting for feedback from Planet Fitness.</p> <p> </p> <p>Everytime I phone to follow up, my consultant was not available, and he also NEVER phones back!</p> <p> </p> <p>So, eventually they got it sorted out.</p> <p> </p> <p>Next problem then came up.</p> <p>And this is an issue I asked my consultant to sort out, and that is because I get discount if going to the gym more than 12 timesa month, and also because of the fact that you get a free bag after 16 visits.</p> <p> </p> <p>Of course this is also an issue now!!!</p> <p> </p> <p>When I went to the gym on Friday to get my bag, and to get the tag for my daughter, which I have paid for 2 months ago, neither of those could get sorted out!</p> <p> </p> <p>I could not get my bag, because although I have been at the gym more than 16 times, the system does not show it, because I only got my tag after a month!</p> <p>And I could not get my daughters tag, because she has not been loaded onto the system, and this is because I was never given a form to complete, and once AGAIN of course, my consultant was not available.</p> <p> </p> <p>I asked them to get my consultant to phone me, and of course this did not happen!</p> <p>And I phoned later again, asking to speak to a manager, and this also did not happen.</p> <p> </p> <p>The gym is closing in two weeks, for 5 months, and this NO ONE told me about when signing up, and this is also ANOTHER issue!!!</p> <p>I signed up to swim, now, where must I go for a swim??</p> <p>I have not gotten any communication from the club about closing down!?</p> <p> </p> <p>I have been a member with this gym for not even two months, and it has been a CONSTANT fight!!!</p> <p> </p> <p>My dear consultant is really not any help, and always full of stories, and promises he will sort it out, and he will talk to his manager, and and and and!</p> <p> </p> <p>NOTHING gets sorted out!!!</p> <p> </p> <p>I must fight the whole time!!!!!</p>