Horrible Client Service

I joined at the end of October at Platterkloof Planet Fitness, clearly stated to my sales consultant that I will be on leave from December till end of January so I only have November to train for 2018, I was given a card for 8 weeks challenge for a free bag, I feel like I was set up for failure from the beginning as I would not meet the target of 8 weeks as I would not be available.

I went to the General manager, explained but She was so rude, she didn't even want to understand, I dont understand why we are given benefits of signing up when its clear that they dont want us to benefit from them.

Their client service is horrible and I just want to cancel my membership.