HORRIBLE CALL CENTRE

Since September 2020 I have been battling to sort out payments regarding my membership. The call centre is of no help. 1. The phone is never answered or no is placed on hold for 45 minutes. 2. The agents are rude!! 3. I do not have record of the call. Last time I spoke to a Planet Fitness call centre agent and repeat something three times and yet the opposite happened. 4. They do not reply to e-mails.