horrible business practices in Aurora Durbanville Planet Fitness

<p>I have had a 24 month contract with Planet Fitness. In Feb my contract expired and I was not notified. It then went into rates that are ridiculous. However, that is not the problem. I then missed the payment as it stopped going off automatically for 2 months. They then handed my account over to SAYA for them to get the money from me. Planet Fitness never emailed me to say my account was handed over or to say that I have faulted on my payments. I received an email on the 26th of April, at 06h30. I then called them to arrange payment and they assured me that my contract will be cancelled. Which was not the case!!!! Now,they added on charges bringing it up to an amount that is unacceptable. They remove themselves from the situation by handing over the account to SAYA without any notification. There's no follow up at all from this gym. Then they expect you to keep track of when your contract will expire. Worse of all I did not go to Virgin Active cause of convenience but now I wish I had. What terrible service and horrible and ill mannered consultants. I asked if it was stipulated in the contract that I would be contacted only via sms which it does not. I am appalled that I must pay for a contract I do not use. Especially after my contract lapsed.</p>