********** service to a longterm customer

I have been a customer since 2002, every few years I bought a contract and paid upfront. Normally I got a call at the end to negotiate a new one. I received no phone call. In the meantime every december they tried to debit an old account that didn't exist and I had to pay RD fees because for some reason the branch kept losing my new details. I got a call from Perpetua in April to tell me I was about to be handed over for debt collection. When I asked for an invoice she said they were only produced on request. I asked her to put me in touch with Discovery to use my vitality for membership from. She refused. I then asked her (on 24 April) to cancel my contract. she never got back to me and 2 weeks later I got an sms to say that I was liable for yet another month payment. I told her I would settle in full when she confirmed the account was cancelled, she never got back to me now I've got lawyers calling me constantly who say that the account is cancelled, and now I'm being fined and charged for an extra two months. If this is how you treat a client after over a devcade then I'm taking my business elsewhere, and advising my friends and family to stay away from you.