HOE TO LOSE MONEY AND TIME IN 2 WEEKS!!!! THANK YOU PLANET FITNESS!

<p> 35 DAYS, 840 HOURS - Is all the TIME it takes to LOSE a customer for LIFE - THANK YOU PLANET FITNESS !</p> <p> </p> <p> SIGNING ANY CONTRACT AS A FIRST TIMER, IS SCARY., ESPECIALLY IF YOU ARE A STUDENT. WHO WOULD'VE THOUGHT PUTTING YOUR TRUST, MONEY AND TIME INTO A REPUTABLE BUSINESS SUCH AS PLANET FITNESS - WOULD RESULT IN THE LONGEST 60 MONTHS AND WASTE OF MONEY EVER!</p> <p> </p> <p>After being on my parents membership, I re-joined planet fitness in 2012 as an independent member. I clearly expressed my concern to my agent at the Lakefield Gym. I was relocating that year, depending on the acceptance for my post-graduate degree. I was concerned about the process and outcome, if I had to relocate.. I was reassured by my agent that we would be able to freeze my membership , change my local gym or cancel my contract. Without any hesitation I paid upfront for 36 months and within a month , I had to relocate – and there were no planet fitness gyms in the area at that time.</p> <p> </p> <p>After numerous calls and not being able to come to a solution with planet fitness – I had no choice but to accept that I lost my money. In addition, my agent went against every word she initially reassured me, when signing me up and accepting my full payment.</p> <p> </p> <p>I was extremely disappointed about this incident , especially being a student at that time and having to pay for a service not received. I had no choice but to join Virgin Active for those two years and accept that my planet fitness contract went to a waste.</p> <p> </p> <p>After my previous experience, I was extremely cautious before I decided to re-join planet fitness in August 2015. I clearly expressed my disappointment and distrust with Planet Fitness, to my agent at the Lakefield gym. Once again, was reassured that I have nothing to be concerned about.</p> <p> <br />I was offered the black tag contract at R199 (national) per month for 24 months, which allowed me to bring a guest. The agent and I agreed that this would be the rate for 2 years -a s i wanted a 24 month contract. Past experience with this GYM, thaught me that it was best to ensure that the contract was honored - by asking the sales agent to sign at the top of the contract - to the verbally agreed contract he sold me. where it clearly stated the the black tag was for 24 months @ R199 once the payment was made in full. To repeat history , we agreed that half pf the payment will be paid on that day, and the reaminig balance would be paid within 12 months. In addition, I asked HIM to contact me before the payments were due – which was never done.I didn’t hear from my agent again after that. I have no record of any emails being sent from the gym, nor was I EVER warned of any repacuations if the payment was to be made within a certain period - as I was told I had 12 months when signing up and agreeing with my agent!</p> <p><br /> </p> <p><br />ONCE AGAIN, it seems like it was a hit and run!!! take the money and never hear from the gym again... until the need more.. </p> <p> </p> <p>July 2016 I received a call from planet fitness Lakefied , asking if I want to renew my membership – which came as an absolute shock to me, so I immediately visited the gym, along with my witness. In 2015, We had agreed that I would have to pay R199 (NATIONAL) fro 24months, yet I was being asked to renew my contract at a COMPLETELY different rate.</p> <p> </p> <p><br />After being sent back and fourth between customer care and the club manager (which were both useless) , PLANET FITNESS refused to honor the contract. After disputing the fact that I was told i had12 months to pay the balance - the manager claimed that i recieved a mandatroy call 2 days after signing the contract - as it was protocall. AT NO POINT WAS I TOLD ANY ADDITONAL INFORMATION!!! That mandatory call allegation, being part of a protocall after signing a contract - is and the biggest lie EVER!!! Dear planet fitness - PLEASE help the lakefield club out - it seems like they don't have telephones or internet connection, to return calls or to respond to email. I signed a new contract last week and I'm still waiting for that mandatory call. </p> <p> </p> <p>At NO POINT WAS I EVER TOLD THAT MY CONTRACT WOULDN'T EXIST IF IT WASNT PAID IN FULL WITHIN 2 MONTHS. - ESPECIALLY SINCE I WAS UNDER THE IMPRESSION I HAD 12 MONTHS - AS PER THEIR SALES AGENT..</p> <p> </p> <p>GREAT STAFF!!! GOOD JOB PLANET FITNESS!!! MAKING DEALS YOU CAN'T HONOR + SELLING CONTRACTS WITH INCORRECT INFORMATION!!!!!</p> <p> <br />THANK YOU PLANET FITNESS FOR WASTING MY TIME AND BREAKING MY TRUST ONCE AGAIN!! IF YOU CAN'T EMPLOY COMPETENT STAFF - BE PREPARED TO SUFFER THE CONSEQUENCES!!! WORST CUSTOMER CARE SERVICE I HAVE EVER HAD TO DEAL WITH!!!! </p> <p> </p>