highly misleading communication & robbing clients' money

Ticket: PF*** There was an announcement stating that you can decide to freeze/cancel your membership post the reopening of the Gym facilities & Cancellation would involve a cancellation fee. The pandemic is still on and the re-opening of the gym is purely a business minded intention to start the debit orders running. So I decided to cancel my membership & asked them to close it.

But I get an email stating I will have to settle R1500 to them for nothing? They are highly misleading, cheating & robbing their clients of money for nothing. This is highly disappointing