Having A Bad Name Due To Planet Fitness Negligence

We bought two Groupon Vouchers last year October, which we used at Planet Fitness Centurion Gate MegaClub. December we received a phone call from a debtors collecting agency that Planet Fitness has given us over due to monies not paid. We emailed the Groupon vouchers to the collecting agency and called Centurion branch and spoken to Dewald. The consultant Kelly and manager Dewald promised to sort it out asap. It is now almost seven months later and to our shock we discovered that on Planet Fitness system we are still \handed over"and we are listed as bad payers on the bad debtors list. To put the cherry on top our new two months Groupon vouchers expired yesterday due to us being \""handed over\"" and for this reason Planet Fitness Centurion Gate Mega Club could not process the new vouchers. Due to negligence from Planet Fitness we are listed as bad payers"