Handover an account you did not know exist

I received an email from SAYA Recoveries for the first time ever on 28May15. A statement in my name was attached to the email with 2 entries in Jan15 for discs issued and amount owing R200. According to me I paid all costs upfront for membership and other add on's upfront on 4Nov14. I received not one email, phone call or letter from Planet Fitness indicating that the amounts were invoiced to me until the email from SAYA. What a horrific experience. The person at SAYA had no idea how to respond to my questions and kept repeating the same thing i.e. not responding to what I asked. He indicated that I owe R200 per statement plus R61 for VAT not incl in the statement. I do VAT for a living and know that you cannot do this. When I asked about this, his response was: \when your account is handed over you have to pay all costs and all fees". Eventually I asked that Plattekloof Club manager gives me a call. He emailed back that he has no influence on accounts and SAYA must respond. The next response from SAYA: now a statement with R19.38 for a call made to me (I never received)"