Handed this matter over to the National Consumers Commission for investigation.

Been a member for two years - without an access card. Agreement was that I will become a member after activation of Discovery's Vitality. Received a phone call to confirm, and I have declined to become a member.

Regardless of my refusal to be a member, the debit order repeatedly went off my account - no form of communication at all during the two years. In November 2022 a sales consultant enquired to find out if I would like to join - managed to put the "PF..."debit order description and Planet Fitness together. Could have signed an additional contract - without them realizing that I have an active subscription!!

After repeated requests to cancel my subscription, received a mail in December 2022 with a heading: "sorry to see you go" - yet, I have another debit order owed for January 2023!!!

I have handed this matter over to the National Consumers Commission for investigation.