handed over with a active debit order running every month

If I can give you -5 stars I would. We started our membership in 2019. due to lockdown it wasn't possible to go and gym. there was problems with our debit orders going off but we sorted out the problem. I've never received one email on my email address *** to say that we are in arrears and need to make a payment plan. I haven't received one phone call or sms on my cell phone nr *** to say that I'm in arrears but somehow you guys handed me over even though there is a active debit order of R299 running every month and with NO communication to say I'm arrears and need to make a payment plan. This is absolutely ridiculous and unheard of!!!!! worst service ever!!!!!! i do not recommend anyone signing up on a contract as there is 0 communication. rather support local gyms....