Gyms and their consultants like to make false promises

I initially made enquires about Planet Fitness Black Friday specials, the first consultant that I saw said for pensioners it was only R99.00 pm without mentioning a specified period. I went back on 30th Nov 2024 to join and saw another consultant who advise it was only R99.00pm for 6 months and R799.00 for the remaining 18 months and did not know how the first consultant could imply it was R99pm indefinitely. It's a small thing, but was promised a gym bag and towel as well. I went back on 1st Dec and joined. When I asked for the bag and towel, I was told only after 16 visits and no time period was given. On 20th April, I enquired from the receptionist how many visits I had made so far, I was told 25, I then asked for the bag and towel, the response was that the 16 visits HAD to be over a period of the initial 2 months. I also checked my emails and saw an welcome email on 2nd Dec from Christopher Bell, your Planet Fitness - Morningside General Manager who advised that I should get a free tog bag and no conditions set. The bag and towel did not get me to join, but was a nice gesture. I actually went and bought my own tog bag and towels after being advised I had to do 16 visits first.