Gym run around, and not in a good way

I have logged several queries and complaints on the Planet Fitness website as it is seen as the appropriate way to communicate with them. After not receiving any feedback on my queries attempted to call the call center, after holding 13 min 30 sec and have no one answer I decided to drop the call. I then tried to contact my local club - held on for another 10 min . All I want is for someone from Planet Fitness to contact me back. When I was contacted by them previously I was put on hold from an agent from head office and then they dropped the call in my ear and never called me back.

How is it that I need to resort to these measures just so that someone can get in touch with me. ?