MR
Marth-El Rodic

1 reviews | Active since Apr 2011

27 Mar 2015, 01:53

Gym membership renewed without cancellation letter

I received an sms from Planet Fitness on the 23d of March to say that I have not paid my account and that it was in arrears. I then found out that Planet Fitness has renewed my contract (I belonged to wanderers club last year), and now am joining virgin active. I asked him to provide me with the written notification that they should have sent me 40 to 80 business days before expiry of my contract last year, to notify me that they would be renewing my contract. He said they would provide me with it on the 24th and he would contact me back. On the 24th I contacted him to as why he has not gotten back to me. He said he would contact me on the 25th. On the 25th I contacted him again and asked him why he has not gotten back to me. He said he would get back to me on the 26th because then the 72 hour turnaround time for a query would be reached. On the 27th I got no call from him - also no email. <br> It is clear to me that Planet Fitness has not comp**** with the law and has been unable to provide me with the required documentation. I therefore request that you acknowledge that I do not owe you any money and that my contract has been cancelled and ended ***1

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Replies (1)
Planet Fitness
Planet Fitness's reply27 Mar 2015, 14:22
Official
Hello zabka123,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness