CM
Chulumanco M
1 reviews | Active since Dec 2023
31 Dec 2023, 06:24
Gym Membership
Had a year membership with Planet Fitness in Centurion at Mall@55. When the period ended, they kept charging me yet I stopped going and called them to cancel the membership!
Helpful (0)
Replies (8)0
Replies (8)
Planet Fitness's replyOfficial
02 Jan 2024, 10:08Hi, Chulumanco,
Thank you for reaching out. We've escalated a ticket on your behalf.
Our senior consultant will contact you as soon as possible.
Best regards.
Thank you for reaching out. We've escalated a ticket on your behalf.
Our senior consultant will contact you as soon as possible.
Best regards.
Planet Fitness's reply02 Jan 2024, 10:08
Official
Hi, Chulumanco,
Thank you for reaching out. We've escalated a ticket on your behalf.
Our senior consultant will contact you as soon as possible.
Best regards.
Thank you for reaching out. We've escalated a ticket on your behalf.
Our senior consultant will contact you as soon as possible.
Best regards.
CM
Chulumanco M's updateReviewer Update
03 Jan 2024, 04:30Thank you for this,
Please also advise that your consultant has something formal in writing to my email. I am currently out of the country, but if your company can make international calls, I’m more than happy to send my contact number privately
Please also advise that your consultant has something formal in writing to my email. I am currently out of the country, but if your company can make international calls, I’m more than happy to send my contact number privately
CM
Chulumanco M's update03 Jan 2024, 04:30
Reviewer Update
Thank you for this,
Please also advise that your consultant has something formal in writing to my email. I am currently out of the country, but if your company can make international calls, I’m more than happy to send my contact number privately
Please also advise that your consultant has something formal in writing to my email. I am currently out of the country, but if your company can make international calls, I’m more than happy to send my contact number privately
Planet Fitness's replyOfficial
04 Jan 2024, 15:45Hi, Chulumanco,
Our senior consultant has sent you an email. Please confirm receipt.
Best regards.
Our senior consultant has sent you an email. Please confirm receipt.
Best regards.
Planet Fitness's reply04 Jan 2024, 15:45
Official
Hi, Chulumanco,
Our senior consultant has sent you an email. Please confirm receipt.
Best regards.
Our senior consultant has sent you an email. Please confirm receipt.
Best regards.
CM
Chulumanco M's updateReviewer Update
07 Jan 2024, 16:30Hi
I have not received any email from your company. Please confirm with the consultant if correct email address was used.
Thanks
I have not received any email from your company. Please confirm with the consultant if correct email address was used.
Thanks
CM
Chulumanco M's update07 Jan 2024, 16:30
Reviewer Update
Hi
I have not received any email from your company. Please confirm with the consultant if correct email address was used.
Thanks
I have not received any email from your company. Please confirm with the consultant if correct email address was used.
Thanks
CM
Chulumanco M's updateReviewer Update
09 Jan 2024, 11:30Good day
Thanks for this. I still have not received an email from your side. Please advise
Thanks for this. I still have not received an email from your side. Please advise
CM
Chulumanco M's update09 Jan 2024, 11:30
Reviewer Update
Good day
Thanks for this. I still have not received an email from your side. Please advise
Thanks for this. I still have not received an email from your side. Please advise
CM
Chulumanco M's updateReviewer Update
16 Jan 2024, 12:10Hi,
Your team indicated that I would receive an email regarding the resolution of my complaint. You previously used an incorrect email and said that your team has been trying to get hold of me. I provided the correct email and nothing has been communicated by your senior consultant as promised. Please update me, what is the status of events?
Your team indicated that I would receive an email regarding the resolution of my complaint. You previously used an incorrect email and said that your team has been trying to get hold of me. I provided the correct email and nothing has been communicated by your senior consultant as promised. Please update me, what is the status of events?
CM
Chulumanco M's update16 Jan 2024, 12:10
Reviewer Update
Hi,
Your team indicated that I would receive an email regarding the resolution of my complaint. You previously used an incorrect email and said that your team has been trying to get hold of me. I provided the correct email and nothing has been communicated by your senior consultant as promised. Please update me, what is the status of events?
Your team indicated that I would receive an email regarding the resolution of my complaint. You previously used an incorrect email and said that your team has been trying to get hold of me. I provided the correct email and nothing has been communicated by your senior consultant as promised. Please update me, what is the status of events?
CM
Chulumanco M's updateReviewer Update
23 May 2026, 11:29Hi,
It’s been 27 months since I have been waiting for a cancellation acknowledgement and letter from PlanetFitness Centurion and to date I have not received it. Their last communication was that their senior consultant would reachout and nothing has happened yet.
Please assist
It’s been 27 months since I have been waiting for a cancellation acknowledgement and letter from PlanetFitness Centurion and to date I have not received it. Their last communication was that their senior consultant would reachout and nothing has happened yet.
Please assist
CM
Chulumanco M's update23 May 2026, 11:29
Reviewer Update
Hi,
It’s been 27 months since I have been waiting for a cancellation acknowledgement and letter from PlanetFitness Centurion and to date I have not received it. Their last communication was that their senior consultant would reachout and nothing has happened yet.
Please assist
It’s been 27 months since I have been waiting for a cancellation acknowledgement and letter from PlanetFitness Centurion and to date I have not received it. Their last communication was that their senior consultant would reachout and nothing has happened yet.
Please assist
CM
Chulumanco M's updateReviewer Update
28 May 2026, 19:55Please assist with the query. I do not get assistance even with your call centre and this is concerning!
CM
Chulumanco M's update28 May 2026, 19:55
Reviewer Update
Please assist with the query. I do not get assistance even with your call centre and this is concerning!