GYM CONTRACT ****

I've been trying to amicably address an accounts query from Feb 2020, yet the persistent inefficiency of PF is unbelievable. I advised their settlements/accounts department that my son is a student and due to the lockdown was unable to attend the gym. I duly requested a cancellation /suspension of the contract until things normalised. Billings continued, calls from collection agencies persist, promises from their call centre agent to resolve my query goes into the abyss! Extremely frustrated.