GROSS INCOMPETENCY!!!!!!! PATHETIC SERVICE!!!!!!

I paid planet fitness an amount of R2 200 to cancel my membership because the service is poor and I don’t think under the covid circumstances I will risk my life to go to a gym I paid the cancellation fee on the 19/03/2021 and submitted proof of payment to clientservices email on the 23/03/2021 I was still debit another whole R2 200 this morning, this is appalling, I am so disgusted as to think now because of planet fitness incompetence for not checking that I’ve paid this amount already on the 19th they debit me again I am so shocked as now planet fitness has taken R4400 from me and now I have to wait for this long weekend to get some sort of answer as to when I’m getting my R2200 back!!!!!! I will not wait the 14 days for your *********** service!!!!!! I will always give bad remarks to people about you guys this is for sure!!!!!!