GROSS INCOMPETENCE

The HR personnel at Head Office are either *********** or they are not supervised by a qualified oerson as its non-existent. When a contract is completed it is allegedly sent there and the cient is told 48 hours and then it will be done. Since May 2021 I have requested to go onto a "Pensioners Contract" NOT TRUE! I signed my contract on 2 June 2021 and on friday received an SMS that the levy will be deducted on 1 July Why do we have to follow up ourselves and raise queries iff the personnel do the job they get paid for? Planet Fitness takes absolutely no action when you lodge your complaint via email either, but they are fast to send out confirmation emails that your specific query is "closed". How insulting when nothing is done and absolutey no feedback is given to the cient. Your HR processes are useless and obviously there is no suervision or PRIDE in the personnel who are paid to do a job.

But I am done with them as I despise LIES and INCOMPETENCE which clearly that is the way Planet Fitness does business. Thank you but NO THANK YOU!