Great facilities but appalling customer service due to commission-hungry sales team

I have a membership at the Menlyn branch (currently in the three-month notice period for cancellation). While the gym facilities themselves were wonderful, the sales office has given me nothing but frustration. I first signed up in November 2022, having just moved from Virgin Active. My Vitality needed a cool-off period before I could sign a Vitality contract through Planet Fitness - the sales office told me they would be able to do this in December. Between December 2022 and June 2023, I signed probably three or four new Vitality contracts (I actually lost count) and had to pay for each one! There were constant issues, either the debit order was way above the price I signed up for or the buddy tag would be spontaneously cancelled. Whenever there were issues, I'd have to go to the sales office and they would make me sign ANOTHER CONTRACT and pay again! Actually ridiculous. I eventually had to go above the club's head and phone head office for assistance, which is when they told me that none of those contracts that I had been signing and paying for were ever sent through to them! They then got in contact with the club to request my contract and the Vitality price finally kicked in. I wound up spending so much more money than I was supposed to because of the people in the sales office. Absolutely disgusted by the attitude of trying to squeeze as much money out of your customers as possible without a care. It truly is a pity considering how wonderful the facilities were - no equipment or classes are going to be worth putting up with the commission-hungry team behind the scenes.