Given the wrong contract and still forced to pay.

If you are thinking of joining a new gym, I highly advise you NOT to join Planet Fitness. Especially NOT with a Discovery South Africa Discovery Vitality contract.

One of the many reasons why I advise against Planet Fitness is because, from personal experience, when you find yourself with an issue and are told to email head-office, you will receive an automated reply back indicating that someone will respond within 72 hours... 2 weeks later you'll finally receive an unhelpful email back with the wrong response and thus you're back to where one began. The sad thing is, looking back, that was probably the most pleasant part throughout this painful month and a half long battle.

I never write posts like these on social media because well frankly I've never had to. But after this endeavour, where I was stated by three company representatives as being "Not the one at fault" to which I was still forced to pay an outrageous fee from head-office, I see no other choice but to make sure my friends and family are aware of my personal experience with this company and take it into consideration when making their own decision.